Terms, policies, and your protections

Warranty

AURALIS headphones carry a two-year limited warranty covering defects in materials and craftsmanship from the original purchase date.

The warranty does not cover accidental damage, liquid exposure, or normal battery wear beyond the stated capacity.

Shipping and Returns

You may return items within 30 days of delivery, provided they are in original factory condition with all accessories included.

Refunds are issued to your original payment method once the returned order is inspected.

Privacy and Cookies

We collect only the information needed to process orders, provide support, and meet legal obligations. You can manage non-essential cookies at any time from the banner.

Terms of Service

By placing an order you agree to these terms, including product descriptions, pricing in USD, and the order acceptance process.

For questions about any policy, contact our support team and we will respond with the relevant clause.